Hi, I would like to ask two questions about your hotel. 3 adults want to stay at the same room with river vew and breakfasts. Sanctuary River room with twin beds and an extra bed seems good for us. I tried to book for 3 persons via expedia, but only two can be accpeted. After booking via expedia for two persons, can I request the arrangement for breakfast and an extra bed for 3rd person? How much is this surcharge? Secondly, my flight leavinf Ho Chi Minh is very late at night. Is it possible to ask you for late check-out? Thanks, Yu

Dear Salome and Vin, Writing this brings me no pleasure but you need to be aware of the abysmal service provided by your team at this morning’s breakfast. Song Vie has been my venue of choice for guests, colleagues and friends when we need to enjoy a tranquil breakfast and have a quiet discussion. Unfortunately, this morning’s breakfast was spoilt by two events. 1. The karaoke and yelling taking place in the vacant lot next door to the hotel and adjacent the breakfast area is simply unacceptable – no matter who is to blame. Your staff simply decided that making ‘off the cuff’ excuses would suffice and not make any attempt to request that the karaoke be stopped or even suggest a new table location. The laneway leading to the bistro area has taken on the appearance of a parking lot for motorcycles, while the vacant lot is occupied with what could only be described as vagrants, singing, sleeping and generally milling around aimlessly – this is an unsavoury sight and not conducive to a quiet, relaxing breakfast or a professional atmosphere. 2. Your breakfast staff can best be described as inattentive, discourteous and lacking anything that comes close to representing a service orientation. Rather than go into a long rant with what was wrong, a few simple questions soon revealed that interns with limited/ no experience were attending to us. My point is that the expectation to be served and looked after in a professional manner is not an unreasonable one. If I wanted a cheap breakfast, with bad service and karaoke, I could have chosen any number of poorly run, local establishments – a category I now place your hotel and bistro in. I will not be returning to your hotel or bistro and neither will my friends or colleagues. I was appalled at how bad things are and how little attention is being paid to the customer experience. As a so-called Luxury Experience Designer, your boss, Arief Gunawan, needs to start from the beginning and spend some time in the actual hotel and bistro! Robert Brady

This is a fake post by someone at Villa Song. The profile was made the same day as the post was created. THIS IS A FAKE POST

Hi. Are there any local restaurants within walking distance of the hotel? any type of cuisine...

What size is the double bed in the rooms? Equal to Queen or King, or would twin beds be a better option?