ニュー ワールド サイゴン ホテルのGuest Services / Front Office、Hoa Phanからの返信
1 週間前に返信済み
Dear チアキ カ, Thank you for choosing New World Saigon Hotel during your travels to Vietnam and for sharing your wonderful experience with us. We are truly delighted to hear that our attentive service in the lounge left a lasting impression on you. A special thank you for recognizing Linh and Anh for their warm hospitality. Their lovely smiles and thoughtful service truly embody our commitment to creating a welcoming and comfortable experience for our guests. We will be sure to pass along your kind words to them—they will be thrilled to know they made a difference in your stay. It is an honor to hear that you would like to return to our hotel on your next visit to Vietnam. We look forward to welcoming you back and ensuring another memorable stay. Yours sincerely, Niklas Wagner General Manager
ニュー ワールド サイゴン ホテルのGuest Services / Front Office、Hoa Phanからの返信
2024年12月9日に返信済み
Dear タナ タ, Thank you for sharing your feedback regarding your recent stay at New World Saigon Hotel. We're delighted to hear that you enjoyed the breakfast and the food in the Residence Club Lounge. Your kind words are a great encouragement to our culinary team, who strive to deliver a delightful dining experience for all our guests. We appreciate your understanding regarding the electronic display board outside your room. We're glad to know that closing the curtains provided a simple solution. However, next time, please do not hesitate to contact with us, we will arrange another room for you. Once again, thank you for choosing our hotel and we look forward to welcoming you back to New World Saigon Hotel for another wonderful stay! Yours sincerely, Niklas Wagner General Manager
ニュー ワールド サイゴン ホテルのGuest Services / Front Office、Hoa Phanからの返信
2024年11月18日に返信済み
Dear もちこ, Thank you for sharing your wonderful experience at New World Saigon Hotel. We’re delighted to know that you enjoyed the substantial and satisfying offerings during cocktail hour – it’s fantastic to hear that the food met your expectations! Your comments about the cleanliness and functionality of your room are greatly appreciated. Providing a comfortable and inviting space for our guests is always our priority, and we’re thrilled you would consider staying with us again when visiting Ho Chi Minh City. We are especially grateful for your kind recognition of Leo, Thuy, Van, Elly, and Dat – they will be delighted to know they left a positive impression on your stay. We look forward to the opportunity of welcoming you back for another memorable visit. With my best regards, Niklas Wagner General Manager
ニュー ワールド サイゴン ホテルのGuest Services / Front Office、Hoa Phanからの返信
2024年8月28日に返信済み
Dear まっそ M, Thank you for sharing your heartfelt experience with us. We are truly touched by your kind words and delighted to hear that your first stay at New World Saigon Hotel was memorable. Our team takes great pride in providing warm hospitality that transcends language barriers, and it’s wonderful to know that their kindness and smiles left a lasting impression on you. We’re also pleased to hear that you found our facilities clean, comfortable, and easy to use. Ensuring that our guests feel at home and well cared for is our top priority, and we’re thrilled that we could provide you with peace of mind during your stay. We would be honored to welcome you back to our New World Saigon hotel in the future and provide you with another exceptional experience. Yours sincerely, Niklas Wagner General Manager
ニュー ワールド サイゴン ホテルのGuest Services / Front Office、Hoa Phanからの返信
2024年7月30日に返信済み
Dear Passport25905435910, Thank you so much for your detailed and heartwarming review! We're thrilled to hear that you enjoyed your stay on both the club floor and the residence floor. It’s wonderful to know that our hospitality met your expectations. We're especially pleased that Ann, Bao Tran, Tram, and Venus were able to assist you in finding the coffee you were looking for. It's always our goal to go above and beyond for our guests, and we’re delighted that their efforts made such a positive impact on your stay. Your recommendation to fellow travelers, especially those from Japan, is greatly appreciated. We’re glad you enjoyed the seamless experience from breakfast to evening cocktail time. I will be sure to share your recognition with the entire team to motivate them further. We look forward to welcoming you back to New World Saigon hotel. Warmest regards, Niklas Wagner General Manager
