ザ レベリー サイゴンのDịch vụ khách hàng / Lễ tân、Nguyen Thu Thuyからの返信
2024年10月25日に返信済み
Dear 山西は, Thank you so much for choosing The Reverie Saigon for such a special occasion and for sharing your delightful experience! We're so glad to hear that you and your mother had a wonderful trip and that you celebrated your engagement with us. It's fantastic to know that you enjoyed the champagne service and appreciated our staff's attentive service. Remembering your name during breakfast is our way of making your stay more personal. I will make sure to share your comments with the entire team for their dedications. We thank you for being such wonderful guests in The Reverie Saigon and we look forward to welcoming you back to The Reverie Saigon for more special memories in the future! Warm regards, Thu Thuy Nguyen Assistant Director of Rooms The Reverie Saigon
ザ レベリー サイゴンのDịch vụ khách hàng / Lễ tân、Nguyen Thu Thuyからの返信
2024年10月20日に返信済み
Dear Discover806254, Thank you so much for your kind words! We are very happy hear that you enjoyed your stay at The Reverie Saigon again. It’s wonderful to know that our front desk and housekeeping teams made such a positive impression on you. We will be sure to pass on your thanks to Anh, Nhat, and Khoa for their excellent service. We thank you for being such wonderful guests in The Reverie Saigon and for recommending us. Your continued support means the world to us. We look forward to welcoming you back to your home away from home for another incredible visit. Safe travels until then! Warm regards, Thu Thuy Nguyen Assistant Director of Rooms The Reverie Saigon
ザ レベリー サイゴンのDịch vụ khách hàng / Lễ tân、Nguyen Thu Thuyからの返信
2024年7月13日に返信済み
Dear E8228S T_, What a pleasure to read your wonderful comment! Thank you so much for your heartfelt and glowing review of your recent stay at The Reverie Saigon. We are incredibly touched by your kind words and thrilled to hear that your experience with us was so memorable. It warms our hearts to know that our staff's hospitality made such a positive impact on your stay. We strive to provide genuine care and attention to every guest, and it means a lot to us that you felt welcomed and luxury during your stay with us. It's also wonderful to know that you enjoyed the great breakfast options. I will make sure to share your comments with the entire team. They will be delighted to hear their smiles and outstanding service made your stay special. The review like yours will continue to encourage their efforts to provide exceptional service to all our guests. We thank you for being such wonderful guests in The Reverie Saigon. We look forward to have the pleasure of welcoming you back to your home away from home for another incredible visit. Warm regards, Thu Thuy Nguyen - Assistant Director of Rooms The Reverie Saigon
ザ レベリー サイゴンのDịch vụ khách hàng / Lễ tân、Nguyen Thu Thuyからの返信
2024年5月15日に返信済み
Dear Passenger321340, Thank you for your detailed feedback. We're pleased to hear that you enjoyed many aspects of your stay, including the room's interior, cleanliness, maintenance, and the quality of the linens and bed. We're also glad that you found the breakfast and pool area enjoyable. However, we regret to hear that the hospitality of our staff did not fully meet your expectations. We appreciate your input and will work on improving our service to ensure every guest feels warmly welcomed and well taken care of. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards. Thu Thuy Nguyen - Assistant Director of Rooms The Reverie Saigon
Dear Mr. Kawamura, Thank you for choosing The Reverie Saigon on your recent visit to Ho Chi Minh City. We are glad to read you enjoyed the hotel facilities. On the other hand, we train our team members to serve all our guests at equal level and we are very sorry you felt otherwise. Once again thank you for your feedback and we look forward to welcoming you again in the near future. Kind regards, Thu Thuy Nguyen - Assistant Director of Rooms
Dear saoh321
thank you very much for conacting us. We do not have a 'traditional' Gala Dinner in the Hotel but a very special dinner in all of our different Restaurants.
By the end of the month you will be able to see on our website the different fabolous offers. I hope you will join us over the festive season.
