Dear nsW6038RY, Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed the cleanliness of our rooms and found the food to be both delicious and satisfying. It’s always a pleasure to know that our guests feel at home and well taken care of during their stay. We’re thrilled that you enjoyed our room service chicken and appreciate your feedback regarding the portion size. Your kind words about your visit to Mariposa are especially heartwarming. Our team takes great pride in ensuring every guest feels special, and we’re glad to hear that both the bartender and Jenna were able to contribute to making your evening memorable. It’s an honor to be your choice of stay in Seoul, and we look forward to welcoming you back for more exceptional experiences. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul
Dear OnAir54471705566, Thank you so much for your wonderful review. We are thrilled to hear that your stay at Fairmont Ambassador Seoul was the highlight of your life. Your excitement before arrival and the warm feelings you expressed upon check-in are truly heartwarming. We are delighted that our team could assist you promptly and with a smile, easing your travel anxiety. It’s fantastic to know that you found our staff friendly and attentive, and that they were able to help you with your inquiries and reservations. We strive to create a welcoming atmosphere, and we’re glad that you experienced just that. We also appreciate your compliments about our breakfast and the pleasant aromas throughout the hotel. Your feedback about the shampoo and conditioner is valuable, and we will consider it as we continue to enhance our guest experience. We’re sorry to hear that your time with us was too short! We would love to welcome you back for a longer stay so you can enjoy all that our hotel has to offer. It’s wonderful to hear that you are already looking forward to your next visit! Thank you once again for your kind words and for recognizing the efforts of our staff. We will be sure to share your appreciation with our entire team. Safe travels, and we look forward to welcoming you back soon! Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul
Dear JunhyukP4, Thank you for taking the time to share your wonderful experience at Fairmont Ambassador Seoul. We are delighted to hear that your stay was truly the best and that our team, particularly John from the room team, made such a positive impression on you. Your kind words about John's attentive and warm service, as well as his prompt and efficient responses, are greatly appreciated. We are pleased to know that from check-in to check-out, his attention to detail and the welcome amenities, including the handwritten letter, made you feel at home. John's professionalism, charming smile, and elegant demeanor, along with his knowledge of Seoul's historical background and recommendations, contributed to making your stay special. We are glad to hear that his suggestions enhanced your experience of our beautiful city. We are also pleased that you found the cleanliness of the room and the amenities to be excellent. Your recognition of our room team's efforts is very encouraging. Your feedback is invaluable to us, and it will certainly be shared with John and the entire team. We are thrilled that you had an unforgettable stay and look forward to welcoming you back to Fairmont Hotel Seoul in the future. Thank you once again for your heartfelt appreciation. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul
Dear Explorer6003781977, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for not meeting your expectations and for any inconvenience caused during your visit. We understand that you had high expectations, especially considering the prestige associated with our hotel being the preferred choice for the Dodgers. We regret that your experience did not reflect the exceptional standards we strive to uphold. Regarding the unexpected intrusion into your room while you were relaxing, please accept our sincerest apologies for the disruption this caused. We assure you that this is not reflective of the standard practices we uphold. Your comfort and privacy are of utmost importance to us, and we will investigate this matter further to ensure such incidents are not repeated in the future. We also acknowledge your feedback regarding the breakfast menu. We understand the importance of variety and will work on enhancing our offerings to better cater to the preferences of our valued guests. Please know that your feedback is invaluable to us as it allows us to identify areas for improvement and strive for excellence in guest satisfaction. We genuinely appreciate your candor and hope to have the opportunity to welcome you back for a more enjoyable experience that aligns with your expectations. Should you have any further concerns or if there is anything we can assist you with, please do not hesitate to contact us directly. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul
Dear Explore11560330412, Warm greetings from Fairmont Ambassador Seoul. First of all, thank you for your recent stay at Fairmont Ambassador Seoul and your high rating. We are delighted to hear that our hotel's central location, calm atmosphere, and convenient connectivity to the mall have met your expectations. We strive to create a serene environment for our guests, especially those who prefer a quieter setting. We appreciate your positive comments about our proximity to Han River Park and the availability of local dining options popular among businessmen. It's our goal to provide a well-rounded experience for our guests, ensuring they have access to both leisure and business amenities. We take your feedback regarding room cleanliness seriously, and we apologize for any lapses in this aspect. Please rest assured that we will address this issue with our housekeeping team to ensure a more thorough and consistent cleaning process. We appreciate your understanding and patience in this matter. Your overall satisfaction is important to us, and we are pleased to know that aside from the cleanliness concern, you found everything else to be top-notch. We appreciate your constructive feedback as it helps us continually improve our services. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future. Best regards, Scott Song Quality & Guest Experience Manager Fairmont Ambassador Seoul