リゾート ワールド セントーサ - エクアリウス ホテルのGuest Services / Front Office、Agus Emilyadi B S からの返信
2024年9月14日に返信済み
Dear _L9200DH Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and found our rooms spacious and our balconies surprisingly large. It’s great to know that the complimentary room upgrade and our shuttle service met your expectations. We’re pleased that you enjoyed the breakfast options at both the Aquarius and OLA Hotel restaurants and that the convenience of our water park and shuttle service enhanced your visit. Thank you for your kind words about our staff, especially Josh. We’ll make sure to pass on your compliments to him and the rest of the team. We’re sorry we missed the chance to thank you in person at check-out, but we truly appreciate your thoughtful feedback and are thrilled to hear that you’re already considering a return visit. We look forward to welcoming you back and providing another exceptional stay. Warm regards, Agus Emilyadi B S(Yadi) Assistant Operations Manager
リゾート ワールド セントーサ - エクアリウス ホテルのGuest Services / Front Office、Agus Emilyadi B S からの返信
2024年8月25日に返信済み
Dear shintaroo2023, Thank you so much for your fantastic feedback! We’re delighted to hear that you enjoyed your time at Water World and that the attractions, including the slides, snorkel pool, and wave pool, were such hits with your family. It’s wonderful to know that your kids had a great time with the strong waves and the DJ! We’re also pleased that you appreciated our hospitality, including the cookies, chocolates, and Water World tickets. Our team takes great pride in providing a warm and welcoming experience, and it’s gratifying to hear that their efforts contributed to a memorable stay for you. It’s great to hear that you’re considering visiting nearby attractions like Universal Studios on your next trip. We’re sure your family would have an amazing time exploring all the exciting options available. Thank you again for sharing your experience, and we look forward to welcoming you back soon for another fantastic stay! Best regards, Agus Emilyadi B S (Yadi) Assistant Operations Manager
リゾート ワールド セントーサ - エクアリウス ホテルのGuest Services / Front Office、Agus Emilyadi B S からの返信
2024年8月19日に返信済み
Dear Curiosity55774850285, Thank you for taking the time to share such a detailed and glowing review of your recent stay at Equarius Hotel! We’re thrilled to hear that you and your family had a memorable experience with us. It’s wonderful to know that our direct connection to Adventure Cove, our central location on Sentosa Island, and our shuttle service to Universal Studios enhanced your stay. We’re especially pleased that our staff, including Robin, made such a positive impression on you. Your kind words about the hospitality and attention to detail mean a lot to us. We’re also delighted to hear that you enjoyed the spacious room, excellent bathroom facilities, and the thoughtful touches during your stay. It’s great to know that our breakfast offerings at both Ola Hotel and Eguerias Hotel were to your liking. Your feedback is truly appreciated and will be shared with our entire team. We look forward to the opportunity of welcoming you back and providing another exceptional experience. Thank you once again for choosing Equarius Hotel Best Regards, Agus Emilyadi B S (Yadi) Assistant Operations Manager
リゾート ワールド セントーサ - エクアリウス ホテルのGuest Services / Front Office、Agus Emilyadi B S からの返信
2024年8月18日に返信済み
Dear ayumis2022, Thank you so much for sharing your detailed experience with us! We’re delighted to hear that you had a satisfying stay and enjoyed the various aspects of your visit. It’s wonderful to know that you found the room spacious and clean, and that the amenities met your needs. We’re also glad to hear that your travels around the area were smooth and convenient, thanks to the accessible transport options. We appreciate your feedback regarding the shuttle service, the purchase of tickets, and the water park access. I’m pleased that our concierge team could assist you with the USS tickets and that you found our hotel’s location beneficial for your activities. I’m sorry to hear about the issues you experienced with the cold temperature in the neighboring hotel and the water pressure in the shower. We value your feedback and will address these concerns to improve the comfort of our guests. Thank you for your kind words about Mr. Honor. We’ll be sure to pass along your appreciation to him and the rest of our team. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Agus Emilyadi B S(Yadi) Assistant Operations Manager
リゾート ワールド セントーサ - エクアリウス ホテルのGuest Services / Front Office、Agus Emilyadi B S からの返信
2024年8月15日に返信済み
Dear Climber35267769557, Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that your first visit to Sentosa was such a memorable one. It’s great to know that you enjoyed the tranquil setting of Equarius Hotel and found our staff’s service, particularly Hazel's, to be exceptional. We’re also pleased that the shuttle bus service added to your convenience and that you had the opportunity to explore attractions like USS and the aquarium. Your feedback is incredibly valuable to us, and it’s wonderful to hear that you would choose to stay with us again. We look forward to welcoming you back for another relaxing stay in the near future! Warm regards, Agus Emilyadi B S(Yadi) Assistant Operations Manager
Dear Mr. Taruto,
Greetings from Equarius Hotel & Beach Villas!
We are elated to learn that you're interested to stay with us. Our room is spacious and can accommodate your family. If you are planning to get one room, we would highly suggest to get a king size bed as it is measured at 200cm x 200cm and it is more comfortable.
Please let us know your plans for this visit and we will be happy to assist you.
We look forward to welcome you here at Equarius Hotel & Beach Villas!
Sincerely Yours,
Marla De La Paz
Duty Manager
I don’t think. I did ask the reception but was told to take the hotel’s shuttle to Michael hotel and it’s just 5 mins walking distance from the Festive Walk at Michael Hotel.