The Capitol Kempinski Hotel SingaporeのGeneral Manager、Andras Biroからの返信
2024年10月26日に返信済み
Dear nami0209nami, Thank you for taking the time to share your feedback about your recent stay with us at The Capitol Kempinski Hotel. I am pleased to hear that you appreciated the hotel's exterior and interior, as well as our convenient location. However, I sincerely apologize for the inconveniences you experienced, particularly with the accessibility to the elevators, influenced by our heritage building and the pool conditions. Your comments regarding the shower leakage are concerning, and we will address this with our maintenance team promptly. We also appreciate your feedback about the breakfast, and we’re committed to improving our offerings to enhance our guests' experiences. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore
The Capitol Kempinski Hotel SingaporeのGeneral Manager、Andras Biroからの返信
2024年5月5日に返信済み
Dear 一世 井, Thank you for sharing your delightful experience with us! I am thrilled to hear that you found our hotel to be a wonderful hideaway. Creating a calming atmosphere and offering a peaceful environment for our guests is always our goal, and we're glad to hear that you appreciated it. It's fantastic to know that our historic building and location added to your enjoyment of Singapore. We hope to have the pleasure of welcoming you back for another serene stay in the future! Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore
The Capitol Kempinski Hotel SingaporeのGeneral Manager、Andras Biroからの返信
2023年10月15日に返信済み
Dear Passenger321340, Warm greetings from The Capitol Kempinski Hotel Singapore! First and foremost, I appreciate sincerely your detailed feedback and for highlighting our heritage ambience and architecture. Thank you once again for your valuable feedback and we are looking forward to welcoming you back soon. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore
The Capitol Kempinski Hotel SingaporeのGeneral Manager、Andras Biroからの返信
2023年9月14日に返信済み
Dear 602USER, Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback. I am deeply sorry to hear your disappointment and impressions of Singapore hotels' temperature. While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. My sincere apologies for inconvenience caused. I have shared your feedback with our Operations leaders to look into it more closely and evaluate further. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore
The Capitol Kempinski Hotel SingaporeのGeneral Manager、Andras Biroからの返信
2023年7月30日に返信済み
Dear misoshiru05, Warm greetings from The Capitol Kempinski Hotel Singapore. What a delight hearing about your overall wonderful experience in the hotel and how much you appreciated housekeeping service, delicious breakfast and attentiveness. Thank you so much for highlighting it and it is my pleasure to pass your lovely comments to the entire team who created such a warm environment for you. We are looking forward to welcoming you back soon. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore
We stayed for only 4 nights so we didn't have a chance to need laundry.
There is however, 2 malls connected or a short walk from the hotel. I'm not sure but there maybe a laundry shop in the basement area of the mall.
Not sure if they provide cot for young one. But they did set up a bed at the sofa for me and my family, my kids were 2 and 5 then. Maybe you can call in and they will advise accordingly.
