パークロイヤル コレクション マリーナベイのOwner、PARKROYAL COLLECTION Marina Bay PRSMBからの返信
2024年10月16日に返信済み
Dear あやぞう, Thank you for taking time to share your review with us. We sincerely apologize for the inconvenience caused during your stay. PARKROYAL COLLECTION Marina Bay aims to provide our valued guests with restful stays and memorable experiences. However, we are sorry to fall short of expectations this time round. We are disappointed to hear that you experienced inconvenience during your stay with us, and sincerely apologize for the issues. This is not an experience we pride ourselves upon, and certainly one we will be committed to ensuring a remedial action in effect upon for a reinstatement of our usual service and standards. Do be assured that our departments will look into this matter and minimize any further issues for our future guests. Once again, we apologize that your stay was less than satisfactory, and we hope to be given another opportunity to serve you again. Inspiringly Yours, Phil Smith General Manager
パークロイヤル コレクション マリーナベイのOwner、PARKROYAL COLLECTION Marina Bay PRSMBからの返信
2023年5月22日に返信済み
Dear shin312, Thank you for taking the time to review your recent stay at PARKROYAL COLLECTION Marina Bay. We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect. Once again, thank you for giving us your kind words of encouragement, and we hope to have the pleasure of welcoming you back soon. Inspiringly Yours, Melvin Lim General Manager
パークロイヤル コレクション マリーナベイのOwner、PARKROYAL COLLECTION Marina Bay PRSMBからの返信
2024年9月15日に返信済み
Dear Voyager59893005099, Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice. We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect. Service is one of the most important aspects of a hotel, and we are incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided. Once again, we would like to thank you for sharing your review with us and we look forward to welcoming you back in the future. Inspiringly Yours, Phil Smith General Manager
ホテルは言う事ないぐらい素晴らしい。中々高級ホテルでもこのようなサービスは無いと思う。綺麗さ、スタッフの対応、チョコレートを受付でプレゼントしてくれたり、朝食のクオリティー、至らぬところがありません。プールも最高で、基本的にここで時間を過ごしました。スタッフの特にYarikさんのサービスは素晴らしく、フレンドリーでユーモアもあり、とても丁寧。妻も非常に喜んでました！ありがとう！Thank you Yarik-san!!See you again!
パークロイヤル コレクション マリーナベイのOwner、PARKROYAL COLLECTION Marina Bay PRSMBからの返信
2024年8月20日に返信済み
Dear Resort56074837030, Thank you for sharing your experience with us and for making PARKROYAL COLLECTION Marina Bay your accommodation of choice. We are truly delighted to know that you had an amazing stay at PARKROYAL COLLECTION Marina Bay. Our team strives to create exceptional experiences for our value guests through our warm hospitality, and we are glad to hear that we have made your stay exceptional in every aspect. It is a pleasure to have known that our associates, Yarik, have gone above and beyond to ensure you had a memorable stay with us. We appreciate your recognition of their dedication. It will be our tremendous pleasure in ensuring this feedback is shared. Once again, thank you for your support, and would appreciate if you could leave a same review with a high rating for us in TripAdvisor. Inspiringly Yours, Phil Smith General Manager
パークロイヤル コレクション マリーナベイのOwner、PARKROYAL COLLECTION Marina Bay PRSMBからの返信
2024年8月14日に返信済み
Dear Sir/Madam, Thank you for taking the time to share your feedback with us! I’m delighted to hear that Maziah was able to assist you with charging your phone and that you found it helpful. It’s the little touches like this that we hope make a big difference in our guests’ experiences. I’m also pleased to hear that you enjoyed the beautiful view from the hotel and the delightful ambiance created by the birds singing in our restaurant. We strive to provide a memorable and pleasant environment for all our guests, and it’s wonderful to know that these elements contributed to your enjoyment. Thank you once again for your kind words. We look forward to welcoming you back and providing you with another great experience. Inspiringly Yours, Phil Smith General Manager PARKROYAL COLLECTION Marina Bay, Singapore
Dear Mary0901
Thank you for your enquiry.
The difference between a Deluxe Room and an Executive Deluxe Room are, Executive Deluxe Room are located on higher floors and they are recently refurbished with new fittings. Please let us know if you require any assistance with your room reservations.
We look forward to welcoming you at Marina Mandarin Singapore.
