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パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2023年12月10日に返信済み
Dear yossyhiroko, We sincerely appreciate your recommendation and the time you took to share your experience at Pacific Club Lounge. Your positive feedback is truly valued. It's delightful to hear that you found the afternoon tea and cocktail offerings post-check-in to enhance your hotel experience. We strive to create an environment that makes our guests' stay memorable, and your endorsement is a testament to our efforts. Thank you once again for recommending Pacific Club Lounge experience and we look forward to providing you with exceptional service and experiences during your future visits. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2023年12月5日に返信済み
Dear YasuK_12, Dear Guest, Thank you for choosing to stay at Pan Pacific Hotel Singapore, and we appreciate you taking the time to share your experience with us. We are delighted to hear that your stay exceeded expectations, especially after the change in plans from Conrad. It's wonderful to know that you found our lobby impressive, and our modern rooms and spacious breakfast offerings met your satisfaction. We take pride in creating a memorable experience for our guests, and it's rewarding to hear that you enjoyed the atrium and the design elements of the hotel, including the see-through elevators. We hope to have the pleasure of welcoming you back for another fantastic stay at Pan Pacific Hotel Singapore. If you have any specific preferences or requirements for your future visits, please feel free to let us know, and we will do our best to accommodate them. Thank you once again for your kind words. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2023年8月30日に返信済み
Dear shogoa103, Thank you for sharing your feedback regarding your recent stay at Pan Pacific Singapore. We appreciate your comments and regret to hear about the challenges you encountered during your stay, particularly regarding check-in, check-out, and elevator wait times. We apologize for the longer-than-expected wait times during check-in and check-out. Your feedback about the reception being understaffed will be taken into consideration as we continually work on improving our service levels. We understand the importance of a smooth and efficient check-in and check-out process, especially for our business travelers. We are sorry to hear about the delay in receiving your invoice via EXPRESS Check Out. This is certainly not the level of service we aim to provide, and we will investigate the issue to ensure it does not recur. Your feedback regarding the timing of invoice delivery will be addressed promptly. Regarding elevator wait times, we appreciate your patience and understand the frustration caused by delays. We will explore ways to optimize elevator efficiency to minimize waiting times for our guests. We're genuinely sorry to hear that your experience did not meet your expectations and that you would not consider using our hotel for business trips in the future. Please know that your feedback is important to us, and we will take the necessary steps to improve in the areas you've mentioned. We hope you might reconsider and give us another chance to provide you with a more seamless and enjoyable experience on a future visit. If you do decide to return, please feel free to reach out to us directly so we can ensure a smoother stay for you. Thank you for choosing Pan Pacific Singapore, and we appreciate your valuable feedback. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager