パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2024年12月29日に返信済み
Dear Guest, Thank you for choosing Pan Pacific Singapore for your special family trip. We are thrilled to hear that your stay, from the warm welcome at check-in to the stunning views of Marina Bay Sands, made your multi-generational trip memorable. We're glad that the convenient location and the quality of our breakfast added to your positive experience. Your appreciation for our attentive service and secure environment means a lot to us. We look forward to welcoming your family back for another delightful visit. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2024年12月28日に返信済み
Dear DayTrip15165154573, Thank you for sharing your heartfelt review. We are delighted to have been part of your special birthday celebration and thrilled that our surprise added joy to your stay. Your kind words about our team’s thoughtfulness truly mean the world to us. We look forward to welcoming you back for more memorable moments in the future. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2024年12月10日に返信済み
Dear W00Boo, Thank you for taking the time to share your feedback with us. We’re sorry to hear that aspects of your stay did not meet your expectations. We understand how the absence of a functional refrigerator, bathtub, and sufficient storage space for clothes would have caused inconvenience. These insights are valuable as we continually work to enhance our rooms and facilities. We appreciate your honesty and your understanding that our location can be convenient for those attending events at Suntec. Nonetheless, it’s our goal to provide a stay that offers both comfort and value, and we regret that this wasn’t fully reflected during your visit. Thank you once again for sharing your thoughts, and we hope we’ll have the opportunity to improve your experience should you choose to stay with us again. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
パン パシフィック シンガポールのGuest Services / Front Office、Steffie Honadiからの返信
2024年10月16日に返信済み
Dear Savaisavai, Thank you for your lovely review! We're thrilled to hear that you felt comfortable during your stay, as always. It's wonderful that you enjoyed relaxing in the lounge with fresh orange juice—your favorite! We look forward to welcoming you back for another pleasant experience next year! Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager