ジェン シンガポール オーチャードゲートウェイのOwner、JEN Singapore Orchardgateway by Shangri-Laからの返信
2024年10月2日に返信済み
Hi there, Thank you for the JEN-tastic review! We're thrilled to hear you loved your ‘Stay, Dine, Splash’ experience at JEN Singapore Orchardgateway by Shangri-La! Can't wait to have you back soon to #LiveNewAsia with us again. Cheers, Team JEN Singapore Orchardgateway
ジェン シンガポール オーチャードゲートウェイのOwner、JEN Singapore Orchardgateway by Shangri-Laからの返信
2023年12月27日に返信済み
Dear Guest, Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed your overall stay with us and the excellent service provided by our friendly team. We can't wait to welcome you back to JEN Singapore Orchardgateway to #LiveNewAsia again soon. Have a wonderful week ahead. Best Regards, Allen Khoo General Manager JEN Singapore Orchardgateway by Shangri-La
ジェン シンガポール オーチャードゲートウェイのOwner、JEN Singapore Orchardgateway by Shangri-Laからの返信
2024年4月21日に返信済み
Dear Guest, Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed your overall stay with us and the excellent service provided by our friendly team. We can't wait to welcome you back to JEN Singapore Orchardgateway to #LiveNewAsia again soon. Have a wonderful week ahead. Best Regards, Allen Khoo General Manager JEN Singapore Orchardgateway by Shangri-La
ジェン シンガポール オーチャードゲートウェイのOwner、JEN Singapore Orchardgateway by Shangri-Laからの返信
2023年8月30日に返信済み
Dear Guest, Thank you for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Rest assured that we have forwarded your feedback to the relevant departments to ensure better guest experience in the future. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. May I kindly ask that you contact us directly for your future stay as I would like to oversee your reservation personally to ensure a flawless experience with us. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to JEN Singapore Orchardgateway by Shangri-La. Best Regards, Allen Khoo General Manager JEN Singapore Orchardgateway by Shangri-La
Hi kenken16 Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot butler, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore