Dear Guest, We thank you for sharing your review on Tripadvisor. We are truly grateful for the wonderful things you have said about the food and services. At The Oberoi, we are committed to consistently providing warm, efficient, and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. The team and I are very much looking forward to welcoming you back soon. Warm regards, Mohit Malhotra General Manager
Dear Guest, Thank you for taking the time to review us on Trip Advisor. I am delighted to read that the breathtaking views and the Esphahan restaurant exceeded your expectations. Our hotel does offer magnificent views of the Taj Mahal from every room and our dedicated team endeavors to personalize your stay at the hotel. Thank you for your kind comments. Thank you for your kind comments and we hope to welcome you back to the Oberoi Amarvilas. Warm regards, Mohit Malhotra General Manager mohit.malhotra@oberoihotels.com
Dear Guest, I thank you for sharing your feedback on Trip Advisor. I deeply regret that during your stay with us, you have not encountered the level of service that you expected from our hotel. In our business, it is extremely important to be sensitive towards our guest and their expectations in a humble, warm and genuine manner. Obviously, we failed in handling these expectations during your stay with us. It is feedback from esteemed guest like you that helps us to constantly introspect and this assists us in striving for better services to our guest. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at Oberoi Amarvilas and provide you with an experience that you rightfully expect from us. May I request you to please write to me directly at vishal.pathak@oberoihotels.com and it will be a pleasure for me to assist you with your next visit. Warm regards, Vishal Pathak General Manager
Dear Guest, I am overjoyed to read about your lovely experience at The Oberoi Amarvilas. The team and I are delighted to learn that you had a great time with us, enjoyed the travel experience, wonderful view of Taj Mahal and varied cuisines offered in the restaurant. We are humbled by your compliment of the service extended by the team. Service is a hallmark of “The Oberoi Hotels and Resorts” brand. We thank you once again for your review and on behalf of the team, we hope to welcome you back again. Warm regards, Vishal Pathak General Manager vishal.pathak@oberoihotels.com
Dear Guest, Thank you for taking the time to review us on trip Advisor. Your appreciation of the hotel rooms and facilities are much appreciated. Great care was taken in designing the hotel to ensure all the rooms offer an uninterrupted view of the monument. Thank you for your kind comments and we hope to welcome you back to the Oberoi Amarvilas. The team and I are grateful for your support and look forward to welcome you back for many more wonderful stays with us. Thank you, Mr. Vishal Pathak General Manager vishal.pathak@oberoihotels.com
Hi, I have checked my correspondence with the hotel and according to it “the concierge will arrange the tickets on the day”. I also corresponded with some persons and they were helpful but I can’t copy their email address to this message under TA rules. Please try the reservations email at the Oberon group which is in google . They will respond n assist you.BTW when you check in try to enrol to be a member which is free and the benefits are great. Enjoy fab hotel.
