InterContinental Bali Sanur Resort, an IHG hotelのOwner、InterContinental Bali Sanur からの返信
1 週間前に返信済み
Dear abcstore, We would like to sincerely thank you for choosing to stay with InterContinental Bali Sanur Resort during your recent visit to Bali and taking the time to share your appreciation with us. We look forward to welcoming you back for another wonderful stay in the future. Please let us know should you have any inquiries related to your future stay, we'll be more than happy to assist you. Kind regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
InterContinental Bali Sanur Resort, an IHG hotelのOwner、InterContinental Bali Sanur からの返信
3 週間前に返信済み
Dear Masakos413, Thank you for taking the time to share your valuable feedback and your outstanding loyalty toward our hotel. It was a pleasure to host you on your recent family getaway with our twist of luxury and Balinese charm. With this review, we'd like to inform you that our Layang-Layang restaurant has just recently re-opened and ready to welcome guests during breakfast and dinner time. Once again, we'd like to express our biggest gratitude for your loyalty on our hotel. We look forward in welcoming you back to experience our Layang-Layang restaurant on your next vacation in Bali Best regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
InterContinental Bali Sanur Resort, an IHG hotelのOwner、Intercontinental Bali Sanur Resortからの返信
2024年10月6日に返信済み
Dear Sunshine38329004904, Thank you for sharing your detailed feedback regarding your recent stay at InterContinental Bali Sanur Resort. We truly appreciate your insights as they help us improve our services. We’re glad to hear that you enjoyed our spacious grounds, the welcoming rituals, and the large pool. However, we are sorry to learn that certain aspects of your experience did not meet your expectations, such as the room upgrade and the quality of some facilities. Your comments about the lounge and the dining options are especially valuable, and we will take them into consideration as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future, and we appreciate your understanding as we strive to improve. Warm regards, InterContinental Bali Sanur Resort Team
InterContinental Bali Sanur Resort, an IHG hotelのOwner、Intercontinental Bali Sanur Resortからの返信
2024年8月21日に返信済み
Dear DayTrip39977241684, Thank you for your kind words about InterContinental Bali Sanur Resort. We’re delighted to hear that you had such a positive experience with our staff and enjoyed the variety of breakfast options, including local dishes. We’re glad that our attentive breakfast team made your mornings enjoyable. It’s great to know that you found the nearby amenities like massage shops, the beach, and supermarkets convenient. We hope to welcome you back for another memorable stay. Best regards, InterContinental Bali Sanur Resort Team
InterContinental Bali Sanur Resort, an IHG hotelのOwner、Intercontinental Bali Sanur Resortからの返信
2024年5月26日に返信済み
Dear Oisimono117, We sincerely apologize for the disappointment you experienced during your stay. Your feedback regarding the lack of fruit service, insufficient amenities for three guests in a suite, and other issues such as mosquitoes, outdated furniture, and the lack of air conditioning in the living room is deeply concerning to us. As an InterContinental property, we strive to provide a five-star experience, and it is disheartening to hear that we fell short of your expectations. Please rest assured that we take your comments seriously and will address them promptly to ensure a more comfortable and enjoyable stay for all our guests. We value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional service and experience you deserve. Best regards, InterContinental Bali Sanur Resort Team
