I have reservations for 3 nights in July and need to book the free shuttle from Izukogen station to the Hotel Ambient for late check-in on July 27. I only see a phone number in all our paperwork. Is there a HOTEL email address to communicate with staff to reserve the shuttle? Is there an english-speaking staff at the front desk to arrange shuttel? We will need to arrange a ride from Hotel to first train out of Izukogen station on 7/30/18 for 5:56 am train to get to Narita airport .

I see that there were no repy for all the previous questions . Hope the staff will take care of it now ! Just want to know if there is any free shuttle from the train station , if not is it walkable ? thank you

Hello - we have reservations to stay here in August. Is there a bus station near the Hotel? Are there bicycle rentals?

Hi I am thinking of exchanging through RCI resorts. Could you please explain the usage fee that is charged for a stay after April 15 for three adults? Is it per day and per room? Thank you so much Kathy

Hi, We would like to find out how to travel to this hotel in Shinzuoka Ken from Narita in the month of April. If possible, how much does is the total fare from narita airport to the hotel. Do we need to rent a car to get around this area as we intend to visit the mount fuji and from the internet , I gather info that mount fuji is roughly a two hours ride from the area of this hotel. Would you advise first timers like me to this countryside and are there many things to do as I have a one week booking thru time share in this resort. Appreciate any information. Thank you