コタキナバル マリオット ホテルのGuest Services / Front Office、Kota Kinabalu Marriott Hotelからの返信
2023年1月5日に返信済み
Dear X6258HU_, Greetings from Kota Kinabalu Marriott Hotel. First and foremost, I would like to thank you for selecting us as your preferred accommodation in Kota Kinabalu during your stay with us. We sincerely apologize that we had fallen short of meeting your expectations which our valued guests such as yourself should be deserving especially at a Marriott. I would like to assure you that this is certainly not the level of service our associates strive to provide. We will review all aspects raised in-depth and conduct the necessary change and improvements to ensure that such would not recur again in the future. On a side note, we are glad that the services and hospitality of our Brilliant Hosts have made your stay memorable. Once again, we thank you for your valuable feedback and hope that your next stay with us would be much pleasant and enjoyable. Thank you. Sincerely, Noorhafeezah Abdul Malik Front Office Manager
コタキナバル マリオット ホテルのGuest Services / Front Office、Kota Kinabalu Marriott Hotelからの返信
2022年8月23日に返信済み
Dear be-chan55, Thank you for choosing Kota Kinabalu Marriott Hotel and for taking the time to share your valuable feedback of the experience you had. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. The hotel is constantly reviewing our offerings and services in order to provide the best for our valued guests, and we hope we would have the opportunity to provide you with a better experience in the future. I hope you choose to stay with us again when your travels bring you back to Kota Kinabalu. Thank you. Sincerely, Noor Hafeezah Abdul Malek Noorhafeezah.abdulmalek@marriott.com Front Office Manager
Dear yunao23, Greetings from Kota Kinabalu Marriott Hotel. First and foremost, my team and I would like to thank you for your time to provide us with constructive feedback which allows us the opportunity to improve our services. While we are glad to hear you have enjoyed the comfort of our hotel and your dining experience at Kitchen@8, we sincerely apologize that we had fallen short of meeting your expectations which our valued guests such as yourself should be deserving especially at a Marriott. We shall review all aspect raised, from the check-in process to our room service, and action for immediate change and improvements of our services as well to re-emphasise on training with our team members to ensure that it would not recur again. Once again, we thank you for your valuable feedback and hope that your next stay with us would be much pleasant and enjoyable. Sincerely, Gordon Seet General Manager
Dear MakotoN68, Greetings from Kota Kinabalu Marriott Hotel. First and foremost, I would like to thank you for selecting us as your preferred accommodation whilst in Kota Kinabalu. My team and I are very happy to know that you have had a wonderful staying experience with us over New Year celebration. I will certainly share your encouraging comments to my team members as it will surely give them the encouragement to strive and continue to provide exceptional hospitality to all of our valued guests such as yourself. We look forward to welcoming you back to Kota Kinabalu Marriott Hotel in the near future! Sincerely, Gordon Seet General Manager
Sure, you may call the hotel directly. But there are airport limos at your disposal and operating 24-hours if i'm not mistaken, you may buy the coupons from their counter directly. Also Grab service also available should you need one.
