シャングリラ タンジュン アル リゾート アンド スパのOwner、Shangri-La Tanjung Aru Kota Kinabaluからの返信
2024年7月28日に返信済み
Dear WorldTravelerY, Thank you very much for your wonderful review! We are delighted to hear that you had such a positive experience during your stay with us at Shangri-La Tanjung Aru. It’s fantastic to know that you found great value in our offerings and enjoyed the various amenities, including our beachfront location, infinity pool, exceptional spa services, and extensive breakfast buffet. We are particularly pleased that you appreciated the convenience of our private jetty for trips to the nearby islands. Your recommendation means a lot to us, and we’re thrilled that you enjoyed the breathtaking sunsets and the overall ambiance of our resort. Thank you again for choosing Shangri-La Tanjung Aru. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Yusuf Yaran Resident Manager Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
シャングリラ タンジュン アル リゾート アンド スパのOwner、Shangri-La Tanjung Aru Kota Kinabaluからの返信
2024年1月31日に返信済み
Dear Serjio-An, Thank you for choosing Shangri-La Tanjung Aru for your recent stay and for sharing your feedback with us on TripAdvisor. We are delighted to learn that you enjoyed the expansive grounds and the opportunity to capture beautiful moments during twilight without the hustle for space. Your positive remarks about our rich breakfast offerings, featuring a variety of Western, Chinese, Indian, and Malay options, are truly appreciated. We strive to provide a diverse culinary experience that caters to the preferences of our guests. We regret to hear about the disappointment you experienced during your departure. Please accept our sincere apologies for any oversight by our doorman. Rest assured, we will address this matter internally to enhance our service quality. We hope to have the pleasure of welcoming you back to Shangri-La Tanjung Aru for another relaxing and enjoyable stay. Warm regards, Yusuf Yaran Resident Manager Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
シャングリラ タンジュン アル リゾート アンド スパのOwner、Shangri-La Tanjung Aru Kota Kinabaluからの返信
2024年7月28日に返信済み
Dear Global28793382095, Thank you very much for your kind review. We are delighted to hear that you and your family enjoyed your stay at Shangri-La Tanjung Aru. It is wonderful to know that our breakfast variety and the fun activities at the kids' corner made your mornings special and exciting. We are especially pleased that your children enjoyed the kids' area and the engaging presence of our staff in costume. Creating memorable experiences for our younger guests is very important to us, and we are glad to have succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you and your family back for another delightful stay in the future. Warm regards, Yusuf Yaran Resident Manager Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
シャングリラ タンジュン アル リゾート アンド スパのOwner、Shangri-La Tanjung Aru Kota Kinabaluからの返信
2024年5月7日に返信済み
Dear tory-sato, Thank you for sharing your recent experience at Shangri-La Tanjung Aru on TripAdvisor. We are thrilled to learn that you enjoyed your stay with us and that our resort left a lasting impression on you. Your kind words about our beautiful surroundings, convenient location, and attentive staff are truly appreciated. Providing exceptional service with genuine smiles is at the heart of what we do, and it's wonderful to hear that our team members were able to anticipate your needs and provide you with attentive service throughout your stay. We are delighted that you found our resort to be a memorable destination for both adults and children, offering a wide range of experiences for everyone to enjoy. It's heartening to know that you were able to relax and unwind during your yoga session in our garden, surrounded by the soothing sounds of nature. Thank you for recommending our resort as a perfect retreat to escape the hustle and bustle of everyday life. We are honored to have had the opportunity to host you, and we hope to welcome you back for another unforgettable stay in the future. Should you need any assistance with future bookings or have any special requests, please feel free to reach out to us directly. Warm regards, Yusuf Yaran Resident Manager Shangri-La Tanjung Aru
シャングリラ タンジュン アル リゾート アンド スパのOwner、Shangri-La Tanjung Aru Kota Kinabaluからの返信
2024年4月4日に返信済み
Dear Ken85306, Thank you for sharing your recent experience at Shangri-La Tanjung Aru ! We are delighted to hear that you found our resort conveniently located near the airport, making it a suitable choice for both business and vacation trips. Your feedback regarding our restaurants and breakfast buffet is duly noted, and we will continue to strive for improvement to enhance our guests' dining experience. It's great to know that you found our pool facilities suitable for children and that you appreciated the convenience of being able to use the shower facilities before check-in and after check-out. We always aim to provide our guests with the utmost comfort and convenience during their stay. We are pleased to hear that you enjoyed the Tribal-themed artwork displayed throughout the resort and that you found the QR code explanations interesting. It is our pleasure to showcase the rich culture and heritage of Sabah through these art pieces. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Yusuf Yaran Resident Manager Shangri-La Tanjung Aru
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