Dear Voyager45613117010, Thank you so much for your kind words and for highlighting the exceptional service provided by our team. We are delighted to hear that your stay was made even more comfortable and enjoyable thanks to Janet from our housekeeping team and Maila from The Pantry. Both of them, along with the rest of our staff, take great pride in going the extra mile to ensure our guests have memorable experiences. I’m also glad that you had the chance to enjoy our spa, and we appreciate your recognition of our front desk and security staff. Your compliments inspire us to keep delivering excellent service, and we look forward to welcoming you back soon. Warm regards, Michael Kempf Hotel Manager
Dear Guest, Thank you for taking the time to share your experience! We’re delighted to hear that you had such a comfortable and wonderful time during your stay, and that Claire, your therapist, helped you unwind and relieve your daily fatigue. Our goal is to provide a rejuvenating experience, and it’s fantastic to know that we succeeded. We look forward to welcoming you back to Dusit Thani Manila for another relaxing and refreshing visit. Warm regards, Michael Kempf Hotel Manager
Dear HiromiS114 Thank you so much for sharing your incredible experience at Dusit Thani Manila. It was a pleasure to have you with us, and We are thrilled to hear that your first visit to the Philippines was made special by your stay at our hotel. I’m delighted that you found our location convenient and that the warm welcome from our team, especially Apee, Moira, Mara, Eman, Mariel, Shaila, RJ, Kay, Abby, Betchie, Thea, Christian, Sam, and our security and bellboy staff, made such a positive impression on you. It’s wonderful to know that you enjoyed the variety of rooms during your extended stay and that our team’s hospitality added to your comfort. However, We sincerely apologize for the inconveniences you experienced regarding room amenities and cleanliness. While I’m glad that our team promptly addressed your concerns, I understand that the consistency of our housekeeping services needs improvement. Please be assured that I will personally follow up with our housekeeping department to ensure that these issues are addressed and that our team receives the necessary training to uphold the high standards we aim for. Your kind words about our staff’s friendliness and dedication are deeply appreciated, and We will share your feedback with everyone mentioned. It’s heartwarming to hear that you felt well cared for and that our team’s service made your stay memorable. We are truly grateful for your understanding and your compliments despite the challenges you encountered. It’s guests like you who inspire us to continuously improve and strive for excellence. Should your travels bring you back to Manila, we would be honored to welcome you again and provide you with an even better experience. Thank you once again for your thoughtful review and for choosing to stay with us. Warm regards, Michael Kempf Hotel Manager
Dear Guest, Thank you for your delightful review! We are thrilled to hear that you enjoyed every aspect of your experience, from the initial tea service to the treatment and final dried fruit and tea service. It is wonderful to know that you left feeling relaxed and rejuvenated. We look forward to welcoming you back for another relaxing and refreshing experience soon. Warm regards, Michael Kempf Hotel Manager
Dear Guest, Thank you for choosing to experience our Devarana spa services during your stay at Dusit Thani Manila. We are thrilled to hear that you enjoyed your 1-hour head spa with shoulder and back massage. It's wonderful to know that you found it very relaxing and that you were able to unwind during your visit. We are pleased that you enjoyed the tea and dried fruit provided before and after the massage, and that you found our spa amenities and showers to be excellent. Thank you for your kind words regarding Noime-therapist Arlyr Leslie Kecep. We will make sure to pass on your compliments to her. We look forward to welcoming you back for another relaxing spa experience during your next stay with us. Warm regards, Dusit Thani Manila
