Hello. My name is Bernardita. I want to know if Guangdong Victory Hotel offers shuttle service to/from the Canton Fair... If you offer the service, is for free for guest or include extra fee?
Waiting for your reply.
Good day DodgeyRog,
Thank you for your thoughts on the Victory hotel.
Would you happen to know the distance to the canton fair at the Pazhou complex?
Thank you and all the best, Peter
DMThornからの返信 | この施設の口コミを投稿済み |
Sorry I don't know the distance.
This is directed to the hotel management. I want to know why you are so UNCOMPASSIONATE and GREEDY?
Due to unforeseen circumstances, my mother had an illness that requires us to care for her for at least 10 weeks. We were unable to make our China trip. You refused to give us our refund after we were told all we needed was a doctor's letter explaining the illness and required care needs. We provided that letter. You refused to grant our refund. You stated we are sticking to our policy. That is a VERY UNCARING POLICY and POSITION YOU TOOK!!! YOU MADE US DO UNNECESSARY THINGS to find out you reneged your offer. YOUR FUTURE CUSTOMERS NEED TO KNOW!!!
Yes, we made non-refundable reservations, but the other 10 China hotels refunded our money with the same non-refundable reservation. At least those hotels were sensitive to our situation. YOU, Guangdong Victory Hotel, ARE NOT!!!
WHY are you so UNCOMPASSIONATE and GREEDY?
pappasan49からの返信 | この施設の口コミを投稿済み |
The representative from Easy Click Travel who contacted the hotel on our behalf spoke both Mandarin and Cantonese so language was definitely not a problem.