Booking via their email is great and they return your email very quickly in perfect English. They will ask you to reconfirm a week or so before you leave, in your case the Gold Coast and then pay by cash only. It is a lovely place especially if you haven't stayed at a Ryokan before.

I booked direct through the hotel’s website. The owner and many workers there speak English and the communications through them were very thorough and helpful. The website is in English. The concierge can call you a cab to the train station, very efficient and not very expensive. Also, if you use Hyperdia (google it as I can’t put a link here, and use the website version not the app) you can see train times, and I also think the ryokan has the train schedule as well.

I’m sure the chef makes vegetarian meals, If not the soup and rice dishes are delicious. In town you can only buy snacks and ice cream. I saw 3 or 4 toilets for women, but there might be more. Kindly Eva

Noi siamo arrivati in treno a Nakatsugawa poi si prende un bus dalla stazione e si arriva a Magome e abbiamo camminato fino a Tsumago (ma c'è anche un bus). Oppure se non vuoi fare il tragitto tra i due paesi, la stazione più vicina a Tsumago é Nagiso, da lí si raggiunge in bus Tsumago. Nessun problema x i tatuaggi perché l'onsen é privato. Per i treni devi guardare il sito hyperdia che é perfetto.