I was somewhat skeptical of staying in a casino hotel, but our friends said they have been there a number of times and recommended the hotel. We were not disappointed. A lot of nice features; granite counter in bathroom, micro and frig, spacious room and...続きを読む
Could not get refund for one couple who became ill 5 days ahead of arrival. We had 54 people on the trip and paid in advance. Looks like Bear River could have refunded $116 out of $3,357 pd. to this couple. The other hotels like...続きを読む
This is to the staff of Bear River Casino Hotel. I sent a large express mail envelope to Perry Stevens (lead singer of Journey Unauthorized) in care of Halsey Ray. From what I understand, he is head of entertainment there which one of the staff members told me. Since I spent some money for the contents of this package, I wanted to track the envelope and make sure Perry received it. The tracking info said it was delivered @ 11:30 a.m. your time in Fortuna and a C Bolen signed for it. I called your hotel last night and one of the girls said that it had arrived but she wasnt sure if the envelope was delivered. They were having difficulty locating Halsey. The girl I spoke with said they would call me but never did and they did have my #. To me that is poor customer service and the girl I spoke with knew I was concerned about the envelope. if you tell an individual that you will it is proper service that you follow through. It would not have taken much time to give me a call so I would know what is going on with the envelope. Not a good way to treat a fan either. My question is if the envelope was delivered into Perrys' hands. I don't think that is too much to ask
Colby Kからの返信 | 施設の代表者 |
HI Mary Beth,
Thank you for the email. I apologize that your phone call was not returned the night of the show. I saw Halsey yesterday and he was able to track down your package. It was left for Perry but not picked... 続きを読む
HI Mary Beth,
Thank you for the email. I apologize that your phone call was not returned the night of the show. I saw Halsey yesterday and he was able to track down your package. It was left for Perry but not picked up. Halsey has contacted their management team about forwarding the package to him. As soon as he hears back from them, he will put the package in the mail to Perry at the address they recommend.
Please let me know if you have any questions.
Have a great day!
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