The property is nice upon entry but housekeeping leaves much to be desired. One of the best parts of our stay was the front reception clerk "Jasmine" who was so friendly and welcoming. My kids and I really enjoyed her professionalism and personality. Rooms were not well cleaned upon arrival and on our second day when I asked for the room to be cleaned I returned to find it in the same condition. Called front desk and after some attitude from a different front desk employee housekeeping eventually made it to the room but definitely wouldnt use the word clean to describe what housekeeping did. They only loosely remade the beds and nothing else. Carpets weren't vacuumed (evidence of crumbs etc), tub/sink/counter/toilet all left uncleaned, tile floors near the doorway and in bathroom not cleaned (same stains on the floor when we first came in the room were still there). The breakfast was decent but the scrambled eggs were grossly dry and the omelette with cheese was dry and had something that looked like cheese but definitely wasnt. Coffee was really good though and the cinnamon buns and pancakes made up for the stuff you couldnt eat. Property is centrally located near various department stores and restaurants (fast food & sit down) and just a few streets down from the Moreno Valley Mall. Not the quietest hotel. Lots of noise and stomping on the floors. Not my first choice if staying in the area after this stay.…
Great sleep on beauty rest beds we appreciate the quietness the facility is very well maintained and The cordial staff seemed willing to address questions and the breakfast was very good it is a new hotel at this time and close to shopping and freeway access
Stayed 6 days housekeeping left towels but did not clean room for the first two nights. Check in was a nightmare. 30 minutes. We had a big group and they weren't ready with keys. Signed up for ihg rewards. Supposedly. My company booked a new reservation. I called and asked whats my rewards number? Apparently, when front desk put it in it was invalid. But the person who checked me in did not tell me. I had to sign up online. Then give it to them. So im here for another 6 nights. Its a nice property, new. Im here so the general manager can talk to me anytime. But so many mistakes, housekeeping is dreadful. Front desk untrained.
I was very happy with how welcoming jesus, carmen, jasmine and one other girl were( I cant remember her name). Very friendly and happy staff. From the moment I walked in I felt good being there. However the extra blankets that were in the dresser smelled like they were locked up in a crayola box. But I must admit the room was very clean. Another thing that I was bummed about was the fact that I couldnt stay a little longer past check out time. Because the cleaning person said no. I was even willing to pay to stay a little longer. I had a very long day on Saturday and I wanted to be well rested before I drove back home. Which I'm about 2 hours from moreno valley.... but other then that I wouldnt mind staying here again.