Dirty, uncomfortable, terrible service. Find somewhere else. Save the money and find a different place. I thought the double tree was an upper scale hotel. Wrong. Plenty of hotels in Houston don't go to this one.続きを読む
I have stayed at several DoubleTrees Hotels. This one is not the best example.
Check-in was fairly easy. The staff person had some challenges with English.
The first room I was put it smelled like it had not been opened in months. The thermostat was...続きを読む
Hotel was nice and in a good location, but very understaffed. Several simple requests for basic service, were met with cheerful promises and absolutely no action. Used room service trays laid in the hall for 24+ hours at a time, no information in the room...続きを読む
Doubletree is a consistently good brand. The hotel is clean and comfortable. They do charge for parking but that is to be expected in the Gallaria area of Houston. The fitness center is large and the pool area is nice. My room was unavailable when...続きを読む
How Far Is the Houston Rockets Stadium from there?
sam kからの返信 | 施設の代表者 |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel.
Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. OMG, I left my laundry in the washroom at the Doubletree. Class Action.
Not True sir, I did give my info, more than once and even after I did, your manager didn't believe me. She had HPD to escort me to my room. So please stop trying to cover this mistake and start providing adequate customer... 続きを読む
Not True sir, I did give my info, more than once and even after I did, your manager didn't believe me. She had HPD to escort me to my room. So please stop trying to cover this mistake and start providing adequate customer service. Thank you sir
Are all the air vents connected via bathrooms ? In our last night, distinct cigarette smoke smells poured into our bathroom all night even though we are a non smoking / asthmatic family. Disgusting & dangerous for my child w severe asthma....
williamscott1129からの返信 | この施設の口コミを投稿済み |
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... 続きを読む
We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above or below you. strange
"The rooms on the Hilton Honors floors appears better."