This was a refreshing place after my other hotel experience at another chain. The staff was wonderful, the food was good and the room was quiet. It was clean and I would be tempted to vacation here and I will make it one of my...続きを読む
This was our second time in 3 months staying at the Hilton Garden Inn in Winchester VA. The Service is Great, the Hotel is Very Clean. The Restaurant food was perfect. The entire staff on both stays were very professional and attentive.続きを読む
While staying at this hotel for nearly 3 weeks...it was like being in the comfort at my own home! The customer service I received from the staffing crew, especially the breakfast crew was OUTSTANDING! The location was in a perfect spot...highly recommend that you give...続きを読む
You don't need a big city to find a great hotel on I-81. Between Harrisburg and Roanoke is this great hotel on a great exit.
-They care about their customers
-Very clean room including "no hairs" in the bathroom (great job Kisha)
-The best mattress...続きを読む
Only problem was with the king bed mattress uneven on both sides, but more lean on the right side facing the tv...didn't notice until next morning, only stayed one night and went to bed late.was not reported to staff until today続きを読む
Winchester-Frederick County Convention & Visitors Center
0.69 km 先
Apple Blossom Mall
0.72 km 先
Q & A質問する
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews.
120 Wingate Drive, Winchester, VA 22601
July 22, 2016
Dear Mr. xxxxxx:
In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value
our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have
not been able to meet your expectations of accommodations and service therefore I have arranged for
your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at
the Fairfield Inn and Suites Winchester.
Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored.
Roderick Ferree, CHA General Manager
punjabkhからの返信 | この施設の口コミを投稿済み |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... 続きを読む
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't let these things ruin your day.
Is there a laundry room?
GeneralManager1204からの返信 | 施設の代表者 |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
"Ask for a room where the beds have been recently replaced, if that's even an option."