Beautiful hotel, well worth it. Customer service was awesome, check in was smooth and they even gave us refreshments upon check-in. The room was clean and the tub was huge and perfect for bubble baths. The hotel has the biggest balcony I have ever seen in Guam, it is perfect to be in the balcony and relax because of the couch that is in the balcony. What makes it perfect is the hotel has the best view of the ocean and sunset. We had grab and go breakfast from the Hinekka deli, the breakfast was amazing it came with two different types of breakfast sandwiches, salad, mixed fruits. Overall because of the lockdown it was nice to just stay in the room and relax, especially when you wake up to that beautiful ocean view.
5 stars all the way.....Goes above and beyond meeting our expectations with the customer service, amenities and atmosphere! The room is super nice, big, clean and the amenties are everything you could ask for! Also tried their buffet @ Casa Oceano which is the best buffet I have ever had so far on the island! Outstanding food and service!
Excellent food! Great service by Ms. Monica. She is excellent and very sincere. The only concern I have is Mr. Dennis. I did not appreciate how he welcome us. He even told us that “You guys are late” that's not the proper approach. I also told him over the phone that will be late 15 mins. And be there soon he keep repeating so are you coming? Yes, because he even mentioned he is supposed to give our seat to another group. Well, its literally state on the website that you don’t accept walk-in and need to make a reservation by email. So how can he seat another group? I just don't appreciate his attitude.
Celebrated 4th of July @ Casa Oceano. Buffet is great with lots of food choices - tapas bar, pasta bar, noodle station, salad station, grill station & dessert station among others. Food is prepared while you wait. Enjoyed unlimited wine & drinks too. Hope that they maintain food quality.