Håfa Adai 512yujik, Thank you for taking the time to share your experience. We sincerely appreciate your loyalty as a Hilton Honors Diamond member and value your detailed feedback. We regret that your stay did not meet your expectations. Your concerns regarding the upgrade process, breakfast offerings, and room comfort have been noted, and we will review these areas with our management team. We understand the disappointment you felt when your room was moved from the 7th to the 6th floor despite availability and the confusion during the upgrade inquiry. Clear communication is essential, and we will work on improving this process. The air conditioning issue and difficulty in requesting an extra blanket are also concerning. Comfort is a fundamental part of a relaxing stay, and we will address this with our housekeeping and maintenance teams to avoid similar issues in the future. Additionally, we appreciate your comments about the Executive Lounge breakfast selection and the ongoing elevator maintenance. These are areas we continually strive to improve. Regarding the presence of local visitors for activities like yoga and water aerobics, Hilton Guam Resort & Spa has long been a gathering place for both visitors and residents alike. This creates a vibrant, community-oriented atmosphere that we work hard to manage while prioritizing the comfort of our hotel guests. We recognize the unique experiences Diamond members expect and appreciate your patience during your stay. We will use your feedback to help us better align with Hilton’s global standards and enhance the overall guest experience. Thank you once again for your valuable insights. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve. Thank you and Si Yu’os Ma'åse, Hilton Guam Resort & Spa Team
Håfa Adai Satomi1988, Thank you for your detailed review and for returning to enjoy snorkeling at Hilton Guam Resort & Spa. We’re happy to hear you loved the ocean view from your room and the convenience of snorkeling right from the beach. We appreciate your feedback about the bathroom facilities and will consider it for future improvements. It’s wonderful to know our staff’s friendliness made your stay more enjoyable. We hope to welcome you back soon, perhaps to one of our renovated Premier Tower rooms! Thank you and Si Yu’os Ma'åse, Hilton Guam Resort & Spa Team
Håfa Adai Riopapa1208, Thank you for sharing your wonderful stay with us! We're delighted that you enjoyed your stay as a Hilton Gold member, especially with the breakfast included at the lounge each morning. We appreciate your recommendation regarding the Hilton Gold membership through your particular Amex Hilton card—it's a great tip for future guests! We're happy that you could stay in an ocean-view room and enjoy the beautiful views of the sunrise, tides, and nighttime scenery across the bay. It sounds like you made the most of your days by enjoying our pools and even taking a canoe to Ypao Beach. Delighted to hear that you found the water beautiful and full of marine life. Thank you for recommending our hotel, and we look forward to welcoming you back for another memorable stay. Thank you and Si Yu’os Ma'åse, Hilton Guam Resort & Spa Team
Håfa Adai Satomi1988, Thank you for sharing your experience and for rating us. We are delighted to hear that you enjoyed snorkeling at the beach in front of the hotel and that your husband's retirement trip was memorable. We are glad to know that our gestures added to your experience and that you appreciated the quiet and serene environment despite being a bit away from the busy area of Tumon. Your comments about the beach and the convenience of the red shuttle bus are very helpful. We look forward to welcoming you back for another enjoyable stay. Thank you and Si Yu’os Ma'åse, The Hilton Guam Resort & Spa Team
Håfa Adai Voyager 803632, Thank you for sharing your experience with us! We're delighted to hear that you had such a positive experience using our beach facilities, even though you were staying at another hotel. It's wonderful to know that our the Guam Adventures team provided exceptional service and made your visit memorable. We're glad that you found our snorkeling equipment rental convenient and that the advice from the taxi driver led you to us. It's great to hear that our team was accommodating and helpful, even offering free use of parasols and chairs when available. We appreciate your tips about getting food and drinks at Caffe Cino before heading to the beach and are pleased that our free lockers added to your comfort and security. Your kind words about the staff's friendliness during the intermittent rain and the assistance provided for changing clothes are truly heartwarming. We're thrilled that you had so much fun! Thank you so much for saying "Next time I come to Guam, I would like to stay at the Hilton!" We look forward to welcoming you as a guest at Hilton Guam Resort & Spa on your next visit to Guam. Thank you and Si Yu’os Ma'åse', The Hilton Guam Resort & Spa Team