エレメント ニューヨーク タイムズスクエア ウエストのGuest Services / Front Office、Marie Dessourcesからの返信
2 週間前に返信済み
Thank you so much for sharing your detailed experience! We're thrilled to hear that you enjoyed the hotel's location, especially its proximity to Times Square and public transportation options. It's great that you found the breakfast variety to your liking and were able to make the most of happy hour, even if it was only on one day. As for boiling water in an Anchor Hocker glass bowl, it's definitely not the typical method we recommend for safety reasons, as it might not be designed for heating. We always suggest checking with the front desk if you need a kettle or other equipment during your stay, as we want to make sure you're comfortable and safe! We're glad to hear you felt it was a great value, especially in New York's high season, and we’d love to welcome you back on your next visit! Sincerely, Annjelita P
エレメント ニューヨーク タイムズスクエア ウエストのGuest Services / Front Office、Jaria Fieldsからの返信
2024年4月3日に返信済み
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.
Dear Storyteller810138, Thank you for choosing Element New York Times Square West. We are glad to read that our courteous service and spectacular views from your room summed up for a pleasant experience with us. However, we are sorry for the issues that inconvenienced you. We have shared your feedback with our team to make sure we are more diligent moving forward. We hope you will choose us again on your next visit to our area. Best Regards, Mark Kulekci, General Manager
Dear Hide1962, Thank you for choosing Element New York Times Square West. Everything we do is aimed at inspiring and rejuvenating our guests here in the heart of New York City and we appreciate you mentioning the aspects of your stay that you enjoyed. It was a pleasure hosting you, and we look forward to our next opportunity to make your stay a great one. Best Regards, Mark Kulekci General Manager