モアナ サーフライダー - ウェスティン リゾートのGuest Services / Front Office、Marriott Hotelsからの返信
2024年8月8日に返信済み
Aloha Excursion63572213080, Mahalo, for choosing us and also for your review. We want to apologize for not exceeding your expectations during your visit. We want every guest who stays with us to have a fulfilling visit; therefore, we apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
モアナ サーフライダー - ウェスティン リゾートのGuest Services / Front Office、Marriott Hotelsからの返信
2024年5月28日に返信済み
Aloha Nomad592599, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled you enjoyed your stay and were able to participate in the lei-making and ukulele classes, as well as morning yoga. It is wonderful to know that these activities added to the fun and relaxation of your visit. We are also happy you found the breakfast sufficient and that you were pleased with the service you received from our cordial associates. However, we regret the inconvenience caused by the inability to open the window and access the balcony. We appreciate your loyalty as a Marriott Bonvoy Platinum Elite member, and we look forward to welcoming you and your family back soon. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111
モアナ サーフライダー - ウェスティン リゾートのGuest Services / Front Office、Team Marriottからの返信
2023年9月5日に返信済み
Aloha Valued Guest, Mahalo for reviewing your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad to know you had a pleasant visit and that you were pleased with our beautiful access to the beach and the thoughtful hospitality provided by our associates. However, we regret the noise disturbances you encountered. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope to see you again whenever your travels bring you our way. Mahalo, Guest Experience Team Moana Surfrider, A Westin Resort & Spa moanasurfriderexperience@westin.com 808-922-3111