mark zouに、とても親切にしてもらいました 日本語もとても上手で、朝ご飯のお店も紹介してくれたり、ワイハイの設定もしてくれて、とてもありがたかったです。 タクシーの手配の仕方も教えてくれたり、夜ご飯のおすすめも教えてもらったりして、助かりました。 やはり私は日本語しか話せないので話しかけてもらえて心強かったです。 mark zouさんはとても頑張ってるので応援したいです。 今日は私の誕生日でとても記念すべき日になりました。 ありがとうございます😊
Dear Valued Guest,
Thank you for your inquiry. Grand Resort Deck winter maintenance will be hold from 16 December 2019 till mid-March in 2020, some facilities will be closed periodically. Given your schedule, our Skytop wave pool, Skytop rapids and Jacuzzi will be closed for maintenance during that time. However, the heated pool inside Grand Resort Deck is remained operational as usual from 0730hrs – 2200hrs. You may refer to our website to stay tune for the updates. Please do not hesitate to contact us if there is anything we can help with your trip. We are looking forward to welcome you to Galaxy Macau in the near future.
Best Regards,
Cherry
Quality Assurance Manager
Dear Valued Guest,
Thank you for your enquiry. Galaxy hotel king rooms come with one king bed (2mx2m/ 6.5ftx6.5ft) or twin rooms come with two single beds (25m x 2m / 4ft x 6.5ft). Both room type can accommodate up to 3 adults or 2 adults and 2 children (aged 12 or below). The third occupying guest (aged 13 or above) or requesting an extra bed is subject to a surcharge of HKD 388.00 plus 10% service charge and 5% government tax per night. Please do not hesitate to contact us should you need our further assistance.
Best Regards,
Cherry
Quality Assurance Manager
Dear Valued Guest,
Thank you for your enquiry. Pertaining to your enquiry, for the family of 5 members, we would advise you to reserve rooms as below combinations.
For Galaxy Hotel, we advise you to reserve 2 rooms for the family of 5, and we will arrange a connecting set for you (subject to availability), below are the combination sets:
1) Deluxe King room with Deluxe King room, both 35sqm each
2) Deluxe King room with Deluxe Twin room, both 35 sqm each
*Both room type can accommodate up to 3 adults or 2 adults and 2 children (aged 12 or below).
*The third occupying guest (aged 13 or above) or requesting an extra bed is subject to a surcharge of HKD 388.00 plus 10% service charge and 5% government tax per night.
For Broadway Hotel, we advise you to reserve a 2 Bedroom Executive Suite (80 sqm), each room comes with 1 king size bed
* The suite room can accommodate up to 5 adults or 4 adults and 2 children (aged 12 or below).
* The third occupying guest (13 years old or above) or requesting an extra bed is subject to a surcharge of HKD388 per person per night and 10% service charge and 5% government tax.
Please do not hesitate to contact us via the hotel direct website for reservation or further assistance. We are looking forward to welcome you to Galaxy Macau and thank you for your consideration.
Best Regards,
Cherry
Quality Assurance Manager
Dear Valuable Guest,
Thank you for your enquiry. In response to your inquiry about the Grand Resort Deck usage prior to check in, we are delighted to inform that our Galaxy hotel registered guests are entitled multiple accesses to Grand Resort Deck during their stay, including on the check in and check out day. For your information, the hotel standard check in time is at 3pm. Should you wish to enjoy the water facilities before check in, please proceed to the hotel front office for pre-register before going to the Grand Resort Deck. Our hotel concierge team will be more than happy to assist you with the luggage storage before check in and after checked out. Please do not hesitate to contact us via the hotel direct website if there is anything that we can help with your trip. We are looking forward to welcome you at Galaxy Macau and wish you will have a pleasant stay with us.
Best Regards,
Cherry
Quality Assurance Manager
