I would like to book 2 apartments both with sea views from 20th-27th May. I have been advised that apartment A6 has a nice terrace.....would there be availability for apartments for those dates?
Can you tell me how to get to your apartment from Split Airport using a bus service
Dear representatives TRIPADVISOR,
My name is Ivo Luketa and I'm representative of Villa Luketa-Croatia.
On 06.17.2015. Mr. Turnbull came on holiday in Villa Luketa. As the friendly hosts, my brother was greeted family Turnbull, gave them all the required information and showed their apartments to the reservations that I got from HOTELBEDS - 1x STUDIO and 1x SUITE APARTMENT.
But Mr. Turnbull showed two vaushers issued by LOWCOSTHOLIDAYS that said 2x SUITE APARTMENTS. Unfortunately Villa Luketa could do anythingi, becasue we have reservatio issued by HOTELBEDS for 1x STUDIO and 1x STUDIO SUITE. But Mr.Turnbull at the reception of Villa Luketa suddenly became verbally aggressive, threatening, yelling at me and my brother. I and my brother were in shock. Mr.Turnbull is about 2m high and such verbal aggression at some point my brother and thought that Mr. Turnbull will physically hit us.Mr.Turnbull did not want to hear facts and see original booking document where he can see HOTELBEDS reservations for 1x SUITE and 1x STUDIO apartments on his name and referance number and see that Villa Luketa has nothig with this situation and his problem. I even gave him a copy of the original reservation. Also, I called the representative HOTELBEDS Split-Croatia Miss. Zeljka. Miss Zeljko was trying to explain him that Mr.Turnbull must resolve this problem with LOPWCOSTHOLIDAYS and also she told him that Villa Luketa and HOTELBEDS have nothing to do with this situation.
But Mr.Turnbull shouted at Miss. Zeljko, it would listen to her. After phonecall at one point Mr.Turnbull caIIed Miss. Zeljko stupid girl and that he has nothing to talk to her.
Also Mr.Turnbull said and threatened to Villa Luketa will pay compensation for this situation, to which I replied to him that he must talk with representatives LOWCOSTHOLIDAYS and ask for a refund for this situation. Also I said Mr.Turnbull that if he is dissatisfied with this situation to call representatives LOWCOSTHOLIDAYS, to try them to find a new accommodation, especially as my family was in shock aggressive verbal performance of Mr Turnbull and we were afraid that it would not attack us and we have to call the police. But his wife, Mrs.Turnbull calmed down him and they decided, however, to stay in Villa Luketa with 1xSTUDIO and 1x SUITE apartment.
Dear representatives LOWCOSTHOLIDAYSthis kind of situation Villa Luketa has never had.
So please LOWCOSTHOLIDAYS reperesetativs inform Mr.Turnbull that Villa Luketa-Croatia has nothing to do with this situation. Also I'm looking for an apology for his inappropriate and aggressive behavior. We also want to thank his wife who calmed her husband at the end.
This is a shock to us. This is terrible. Never, and I've never had such an aggressive customer. All guests were great. Many guests come back. Disaster. for no reason.
URGENT URGENT URGENT ANSWER
We request a response from you as soon as possible
Confirmation of reservations attached.
Ivo Luketa, a host of Villa Luketa-Croatia
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This is a shocking email from a man who runs a business that is supposed to care for customers and make sure they enjoy their stay with him. When we arrived at the Villa we were very surprised at the booking error which was... 続きを読む
This is a shocking email from a man who runs a business that is supposed to care for customers and make sure they enjoy their stay with him. When we arrived at the Villa we were very surprised at the booking error which was not our fault at all, and surprised the Ivo could do nothing to help except telling us to complain when we get home as we will get a full refund. We walked away very calmly when he said this as we just wanted to make the best of a bad situation and try to enjoy our holiday. The comments about the electricity and shower not working are both true. Ivo has a brother who dealt with this but we did not make this up. The score of 2 out of 5 wasa very honest score as a lot went wrong during our stay, but if I was the angry man Ivo lies about me being then I would have written a much more malicious review and I would have given him 1 out of 5.
I do have a question as there were four of us staying and initially I was the only one writing a review. The other people have seen Ivo's response and are shocked at his lies. They have an opinion about how the stay went and would like to review Vila Luketa as well. Is this okay? to confirm there are four of us and we had two bookings.