Aloha yutan-tokyo, Mahalo for choosing to stay with us at the Moana Surfrider, A Westin Resort & Spa. Thank you also for taking the time to share your experience. I am delighted to hear you had enjoyed your room and the oceanfront views with the sights of Diamond Head. On the other hand, please accept my apologies for the inconveniences and disappointments you shared regarding your stay with us. It is our goal to provide outstanding service and I am truly sorry to hear that we did not accomplish this with you. Please know that your feedback has been received, and will be address appropriately. We take our guest feedback seriously, and we will be ensuring that our service levels increase so that our team can provide the care and aloha that is expected when traveling to Hawaii. We truly hope that we will be given another opportunity to host you in the future, we would surely welcome the opportunity to regain your trust. Me Ke Aloha Pumehana (with warm aloha), Karen W. Guest Experience Team
