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Stefan d
ゼルヘーム, オランダ口コミを投稿：2016年2月19日モバイル経由
滞在時期： 2016年2月旅行タイプ：一人での旅行
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Twin Waters LodgeのTwinwaterslodgeさん(Owner)がこの口コミに回答しました
2016年2月20日に返信済み
I must respond to this review as it is inaccurate in many points and clearly reflects a bad attitude from this guest.
First some facts:
1. The rooms are not small - they are 4.8 m by 4.8 m, with an ensuite and deck additional to that.
2. The rooms are only dark if you fail to raise the blinds. They have 3.6 m wide floor to ceiling glass windows and sliding doors!
3. The beds are absolutely standard twin beds (in the room that was booked) Our other beds are queen size, which may have been better for the guest, but twin beds is what he booked.
4. Deck chairs are provided for every room - he just had to ask, or look in the cupboard in his room.
5. There is no problem with mosquitos at Twin Waters - we do not have them here. There are sandflies, as at every beach location in NZ, but they are not particularly bad here (not like the West Coast).
6. The guest was charged $200 per night, not $250 as he claims (although he booked for 2 people, he was only one and was charged for only one.
7. Finally, he left without paying for the Farewell Spit Tour that he booked through us - with no apology from him!.
As to the conversation he reports, I was not there and have no idea, but i do note that we have a strict no children policy and do not have the ability to take children, The guests in question had booked for 2 and arrived with an extra (a child) that we just could not accommodate. But this was none of the business of this reviewer who did not know all (or any) of the facts.
First some facts:
1. The rooms are not small - they are 4.8 m by 4.8 m, with an ensuite and deck additional to that.
2. The rooms are only dark if you fail to raise the blinds. They have 3.6 m wide floor to ceiling glass windows and sliding doors!
3. The beds are absolutely standard twin beds (in the room that was booked) Our other beds are queen size, which may have been better for the guest, but twin beds is what he booked.
4. Deck chairs are provided for every room - he just had to ask, or look in the cupboard in his room.
5. There is no problem with mosquitos at Twin Waters - we do not have them here. There are sandflies, as at every beach location in NZ, but they are not particularly bad here (not like the West Coast).
6. The guest was charged $200 per night, not $250 as he claims (although he booked for 2 people, he was only one and was charged for only one.
7. Finally, he left without paying for the Farewell Spit Tour that he booked through us - with no apology from him!.
As to the conversation he reports, I was not there and have no idea, but i do note that we have a strict no children policy and do not have the ability to take children, The guests in question had booked for 2 and arrived with an extra (a child) that we just could not accommodate. But this was none of the business of this reviewer who did not know all (or any) of the facts.
この回答はTripadvisor LLCのものではなく、施設管理者の主観的な意見です。
各掲載施設の予約プランには、提携サイトからのスポンサー提供も含まれます。 表示される料金は、部屋のタイプによって異なります。 表示される料金は、予約可能な最低価格です。ユーザーが検索した時点で提携サイトが提供する最も安い客室タイプに基づきます。
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口コミ 40 件中 16 ～ 21 件
MichelleG149
ミル バレー, カリフォルニア
3513
客室選びのポイント： Each room has a unique personality with it's decor, all quiet and well done. We loved our Safari room because it was at the end of the building and had a deck outside the sliding glass door.
滞在時期： 2013年3月
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この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。