Dear marblewanwan,
Greetings from The Ritz-Carlton, Fukuoka.
Thank you for choosing to stay with us. It was truly our pleasure to host you during your journey to Fukuoka, Japan. We appreciate you taking the time to share your recent stay experience with us and for providing constructive feedback on our The Ritz-Carlton Club Lounge service and the additional charges.
We extend our sincere apologies for any inconvenience and disturbance you encountered during your stay with us at The Ritz-Carlton Club Lounge. Please be assured that our management team and I take your feedback seriously, and we are fully committed to enhancing our service quality and continuously improving to better serve our guests.
Thank you for sharing your concerns. We eagerly look forward to the opportunity to welcome you back in the near future and provide you with the level of service and comfort you expect.
Sincerely,
Ahrong Lee
Quality Manager
The Ritz-Carlton, Fukuoka