Dear vivaske48,
Thank you very much for choosing us to spend your vacations. We appreciate your preference. I assure you we will consider your observations and we will keep working to excel, particularly in our offer in Zen restaurant. It's been an honor for us to have you with us and we would like to have you back for another experience. Please don't hesitate to contact us directly for any assistance you may need in the future.
P.D. My apologies for responding to you in English, I would love to learn Japanese and have a conversation with you the next time.
Sincerely,
Luis Entrala Fàbregas
General Manager
Hard Rock Hotel Vallarta