Dear HamaCota,
Thanks for choosing us for your recent visit to Toronto, we appreciate your business. We are truly sorry for the experience you had during check-in and that we were unable to provide the specific room you booked. It is never our intention to disappoint you. We strive to provide excellent service in every area of our hotel, and we are grateful for feedback that helps us improve our services. Thank you for being our guest and we hope you will consider staying with us again for a more enjoyable experience.
Tyler Ross
Front Office Manager