Dear Values guest
Thank you for your constructive feedback. We appreciate hearing what you liked about our hotel and the factors you feel we should improve upon.
In the first instance, I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay. Kindly note that this problem was a true exception to our normal practices and be rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.
In spite of this, we are glad to learn that you enjoyed many aspects during your stay, for example, a smooth check-in, helpful staff, our room and that our location made it easy for you to wander around.
Lastly, I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we always strive to provide at all times. Once again please accept my sincere apologies and I do hope that if your travel plans bring you back to the area we will have the opportunity to restore your trust and confidence in our service.
Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one. gso@tangobkk.com
Sincerely your,
Mr.Netipong Tuanthong (Oscar)
Cluster Operations Manager
Richmond Hospitality Group.