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Dear Kevin111260, Reading your review warms our hearts and motivates us to strive to go above and beyond what we are doing. Your kind words captured the essence of the unforgettable experience we aim to create for our guests at Capella Hanoi. I truly appreciate your high praise for our room decor, facilities as well as for our service people. It's heartening to know that our wonderful colleagues left such profound impression on you by their dedicated customer service. However, I would like to express my sincerest apologies for the unfortunate incident that occurred to you in the Hudson Rooms. We were deeply concerned to learn that you experienced food poisoning afterward. Please know that your health and well-being are of paramount importance to us, and we are truly sorry for any discomfort or inconvenience this may have caused you. We understand the seriousness of food safety and sanitation, and we have initiated a thorough investigation into what might have led to this incident. Rest assured, we are taking immediate steps to address any potential issues and prevent such occurrences in the future because the guest's safety and security is always our top priority. We hope that this experience has not marred your overall impression of Capella Hanoi and look forward to providing you with a better stay experience on your return. Yours truly, Dennis Laubenstein