がっかりしたくなければ避ける . . .お金の無駄遣い、くだらないもてなし - Luxtalay Khanom Hotel

Dear Mike H,

Thank you for your time and effort to write this review and sharing your experiences & picture with Luxtalay Khanom Hotel.

With my deepest apologies that your stay at Luxtyalay has not been according your expectations and we are sorry for all the annoyance and displeasure you’ve felt during and after your short visit with us.

Let's talk about the facts since start until your check out,

-Birthday Set Up (Balloon Decoration+Birthday Cake) cost 1,000 THB (£23.61) ONLY and we had an evidence as conversation via Booking.com Extranet.

-You booked "Garden Pool Villa With sea view" and both of you wasn't be happy with the room after an early check in for 30 minutes (We had an conversation as evidence via WhatsApp that your wife not allow other guests walking pass/near her room then we try to offer other room catagory). We try to solved the problem by upgrade to other room (93 square meter with the whole living room on the first floor and bed room on the second floor) but you didn't accept. And you started to request for "COMPENSATION" by refund moneys 4,000 THB or free upgarde to the most expensive villa that we had.

-Finally we moved you to another room (same size 62 sm. with the same room plan) but not a seaview as you expexted. For an inconvenience we offered you a free of charge for the Birthday's set up and free transfer on your check out but still not success to dealing after a couple hours apart with a lots of alcohols that you had drank from our free mini bar and our welcome wine.

As this point we had make dicision to take some action to protect other guests & staffs that been disturbing by your aggressive voice and attitude by offer the last option for cancelled this booking with full refundable. We are even trying to help until the last minute for a free transfer out to the next town that unnecessary, but we did it.

It is our job and pleasure to serve happy guests and create memories, we would do anything to make our guests feel comfortable as possible, but unfortunately sometimes there’s just nothing we can do as customers has already decided to have an attitude to ask compensation for even minor issues. When compensation is not according their wishes, we end up reading reviews and outbursts like this.

Again we apologize for all inconvenience and hopefully you have better luck on your next holiday.

Withy kind regards,

Yanischa (Cha Cha)
Front Office Manager