Thank you for staying with us! We appreciate your feedback and hope to welcome you back to New York City again.

Warmly,
Tim Gerhold- General Manager

Dear Bagnomania2013,

Thank you for taking the time to write a review on Trip Advisor for the Hilton Garden Inn – Long Island City. We are delighted that your stay with us was enjoyable. In reading your translated review there were a lot of great points you had brought up. Starting with smoking vs non-smoking, we are a 100% non smoking hotel. There are not very many hotels, especially Hilton Brand in NYC that let you smoke. In fact most will fine people for smoking anywhere inside the hotel. Transportation in NYC can be overwhelming but our staff at the desk is willing to assist with maps and directions. For most guests who are self sufficient, we have a business center and we see most guests Google directions. Our breakfast is not complimentary, it is $13.95 for an all you can eat cooked to order buffet. If you purchase a package that includes breakfast, you will receive a coupon and will still get a check at the end of the meal. The coupon is payment for your breakfast. The bill is given in case you would like to leave a gratuity but is not mandatory. It is up to you if you want to leave one. Although the service is different from an a la carte' restaurant, the servers ensure that the coffee is filled and hot, the buffet items are stocked and they clear your dishes, bus the tables and prepare them for the next guest. Without them, all the items on the buffet would be empty in 10 minutes and the dining room would be messy. We also have a chef that prepares cooked to order items such as omelets, French toast and pancakes. The older gentleman at night by the front desk is our security guard and fire safety director. Although he is in the hotel, he is an outside employee who is in charge of the safety and security of the building during the overnight shift. During the holiday and New Year, security is high as people travel with more valuables than normal and we take that very seriously. We look forward to seeing you back and hope you had a great time in NY. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Brian J. Mauro
General Manager