Thank you for taking the time to provide us with your feedback on your most recent stay at the Affinia Gardens, A Tranquil Suite Hotel. My name is Alex Spektor and I am the General Manager at the hotel. My team and I take great pride in studying all of the reviews on TripAdvisor, and I noted your discontent with a few items during your stay. Please accept our sincere apologies due to us not being able to provide with a comfortable suite. We are continuously updating and maintaining our product, and your experience was an exception rather then a norm at our property.

Our mini-bar is a standard feature in all of our suites and there is certainly a fee once you consume the beverages. We are currently updating our display to communicate this information more clearly to all guests in order to avoid any confusion in the future.

As you know our building is not a new construction, therefore we do have some limitations when it comes to controlling temperature particularly during shoulder seasons when the temperature quickly shifts. However, you should have been offered other alternatives in that case. We will thoroughly review your comments with our staff to ensure this does not occur for you or any other guest.

We truly hope that you will give us an opportunity to redeem ourselves in the future. Please contact me directly at aspektor@affinia.com upon your next reservation and I will personally ensure that your stay with us is perfect. We look forward to welcome you back at the Affinia Gardens soon!

Sincerely,

Alex Spektor