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Thank you for choosing the OHANA Waikiki Malia by Outrigger for your stay. I had a chance to review your feedback and thank you for sharing with us. We are sorry about the condition of your room and the fact that we did not meet your expectations. We truly disappointed ourselves. We do take your concerns very seriously and will address these issues to the team. Please know that we heard you and will make sure to do something about it. We thank you for allowing us to host you and look forward to see you in the area on the next time you are in town.