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Thank you for choosing the OHANA Waikiki Malia by Outrigger for your recent stay. I had a chance to review your feedback and was quite concerned about your experience. We do understand your frustrations and are very sorry about what you went through. Your feedback is very important to us so we can learn from this and find solutions to the problem. I will address the concerns to the team to make the necessary improvement. We appreciate you as our valued guests. We thank you for allowing us to host you and are hoping one day we see you again on the next time you are in town.